La version française de cette FAQ est ici.
If you have a question, please use our contact form to contact us.
How can I get back the games I bought on your old site?
1 – All the games you bought previously on our website will be recoverable: just tell us which ones you want and we will send you a download link and the game key, for the non-Steam version. Alternatively, we can send you a Steam key.
How can I buy some of your older games in non-Steam versions?
2 – For purchases of games already released (before 15.11.2022) we can do the same, providing you with a download link. You just have to indicate the game you want and pay by PayPal.
How can I buy games in advance that have not yet been released?
3 – For the purchase of new games in pre-order (cheaper), there is no non-Steam version store for the moment, because it is too expensive and too long to develop considering the volume of interested people that has been constantly decreasing over time. For now, for purchases made directly from us (via the stores of the various brands, see SGS), a Steam key will be provided.
How can I buy your new products?
4 – And finally, for purchases of new games (official releases after 15.11.2022), there will only be the Steam version available.
How can i find opponents for multiplayer ?
5 – We’ve opened a group on Facebook dedicated to SGS multiplayer games : SGS Arena. This will make it easier to find opponents, and to discuss new games and scenarios. It is a private group with a simple free subscription.
Troubleshooting SGS / Steam
6 – Steam Troubleshooting Instructions
Following our recent update, if players are using an outdated Steam version, a connection bug occurs and the corresponding Steam error code is indicated. In that case, the solutions are:
Solution 1
The practical solution we tested is the following:
- Close Steam.
- Delete steam.cfg from the Steam root directory (this file disables automatic updates) if it exists. If it does not exist, go for solution 2 below directly.
- Restart Steam and wait for the Steam auto update.
Solution 2
In case this solution does not work for you, a more radical one is:
- Remove completely the Steam application from the computer (not close, completely uninstall). Before that, please save all folders of your non-SGS games to avoid having to re-download everything.
- Download the most recent Steam installer
- Re-install Steam.
We hope this will be helpful to players with those issues.
Important
Please note that Steam no longer supports Windows 7/8. If you are on those O/S, please consider moving up. SGS games are designed for Windows 10 or up O/S.